A KETOSCAN cartridge change service costs £39 plus return postage. This cost includes a new cartridge, recalibration and a service check to ensure your device is working as it should be.
AlcoDigital are our dedicated service centre in the UK. It’s easy to book your KETOSCAN in for a service – just follow the steps below.
Buy a cartridge chance service via the button below.
Once you’ve completed the checkout process, print a copy of the invoice to include with your KETOSCAN when you send it to us. If you don’t have a printer, just include your name, address and reference number inside – we will then know that the device belongs to you.
Package your KETOSCAN Mini or Lite up carefully.
We’d suggest bubble wrap and a padded envelope; if you have the original packaging, better still. We would also suggest an insured delivery method; we recommend Royal Mail Special Delivery as it will cover your device should it go missing.
Send it to this address:
AlcoDigital, Unit 1, Danhill Estate, Coolham Road, West Chiltington, West Sussex, RH20 2LH
We will let you know via email when we have received your device and you’ll hear from us again when your KETOSCAN has been serviced and dispatched.
The Ketoscan Mini detects ketones in extremely low concentrations, so the electrochemical cartridge inside it is very sensitive. If you use your device frequently, it is inevitably contaminated by particles in your breath. By replacing it at intervals of 300 tests, you can continue to be confident in the accuracy of your KETOSCAN Mini.
Your KETOSCAN Mini will display an alert message rafter 300 tests. Your device will stop working after 320 tests, so we recommend that you book your KETOSCAN Mini cartridge change service as soon as you see the 300 test alert message on your device.
When purchasing your cartridge change service, you will have a choice of options for return delivery of your device:
We also have timed courier delivery options:
Package your KETOSCAN Mini up carefully. We’d suggest bubble wrap and a padded envelope; if you have the original packaging, better still. We would also suggest an insured delivery method; we recommend Royal Mail Special Delivery as it will cover your device should it go missing.
Once you have purchased a service from us, send it to the address below with a printed copy of your invoice.
If you have a service voucher from your initial purchase, you do not need to book in a service with us before sending us your device.
Simply follow step 2 and 3 above, ensuring you attach your service voucher with the address showing to the front of your package. Please also include your return name and address clearly on the package.